FREQUENTLY ASKED QUESTIONS

What types of memberships do you offer? Do you offer short-term or day passes? Do you have student or senior rates? 

Yes, we offer a variety of Pay In Full and Monthly memberships from Day Passes to long-term membership. We also offer special rates for both students and seniors. For more information with regard to pricing and term, please click here.

Can I bring a guest?

Here at Hamptons Gym Corp, we always welcome new faces. Although we do not offer guest passes, we do offer a day pass option for short-term passes for guests! For more information, please click here.

Can I use all Hamptons Gym Corp locations with my membership? 

Yes, our general memberships grant access to all Hamptons Gym Corp Locations.

What is your cancellation and freeze policy policy? 

Our current cancellation and freeze policy can be found here.

How do I freeze or cancel my membership? 

You may request to freeze or cancel your membership by the following means:

• Through our online request form, available here.
• Mail to: Hamptons Gym Corp, PO Box 3237, Sag Harbor, NY 11963
• By Phone (ABC Customer Care Only): Members may cancel by calling ABC Customer Care at 888-827-9262. Note: Memberships cannot be cancelled by calling or visiting gym locations directly. Phone cancellations must go through ABC Customer Care.
• BY EMAIL: Send your written cancellation request here. Be sure to include: Your full name, Membership ID or barcode and A clear statement requesting cancellation.
• IN PERSON: Our facility staff can assist you in initiating cancellation using one of the above approved methods. Note: Staff will not process cancellations directly at the desk but can help you submit through the approved channels.

What are your operating hours? 

Our gyms are open during the following hours: 

Weekdays: 5:30 AM – 9:30 PM 

Weekends: 7:00 AM – 7:00 PM

Is the gym staffed at all times? 

Yes — both Sag Harbor and Southampton locations are fully staffed during operating hours.

Is there parking available? 

Yes — parking is available at both locations.

For Sag Harbor Gym, members using the Malloy parking lot should note:

• A strict 2-hour limit is enforced during the summer season

• Cars over the limit or parked in reserved spaces may be booted

We recommend keeping an eye on your time and following posted signage closely to avoid fines. For more information regarding parking in Sag Harbor Village, click here. 

Are lockers/showers available?

Yes — locker rooms and showers are available at all gym locations.

Please note to bring your own lock to secure your valuables, if you're using the Southampton location.

Do you offer personal training?

Yes! Hamptons Gym Corp offers personal training to support your fitness journey. For more details, click here.

What are the rates for members and non-members? 

For detailed training rates, click here.

Can I bring my own trainer?

Here at Hamptons Gym Corp, we pride ourselves on our flexibility. That is why we do allow Independent Trainers to use our facilities. For more information, click here.

What are the requirements for outside trainers?

For more details, click here.

How do I access the member portal?

Our online member portal is available at www.myiclubonline.com. For more information on how to register your membership and use the portal, click here.

Can I manage my account online?

Yes, you are able to manage your membership through www.myiclubonline.com. For more information, please click here.

Can I change my billing info online?

Yes, you are able to manage your membership through www.myiclubonline.com. For more information, please click here.

Is there a mobile app?

We are currently working on getting our app up and running. Stay Tuned!